RETURN AND EXCHANGE POLICY

At VapeMall, we are committed to providing our customers with quality products and a satisfactory shopping experience. To ensure transparency, please review the following return, exchange, and warranty terms before making a purchase.

Refunds

  • Refunds, where applicable, will only be issued through the same payment method used for the original purchase.
  • Refunds cannot be transferred to or processed through a different account or payment method.
  • Shipping and delivery charges are non-refundable, unless the issue is determined to be the responsibility of VapeMall.

Disposable Vapes

  • Disposable Vapes are not covered by a warranty after leaving the branch.
  • Customers are requested to check their disposable vape carefully before leaving the branch.
  • If a disposable vape is found to be faulty before leaving the branch, VapeMall will replace it after verification by our staff.
  • Once the customer has left the branch, VapeMall will not be responsible for any faults, damage, leakage, performance issues, or other problems with disposable vapes.
  • We strongly recommend checking the product at the time of purchase to avoid any inconvenience.

Accessories

This category includes coils, replacement pods, tanks, and batteries.

  • There is no warranty or return/exchange facility on these accessories after the customer leaves the branch.
  • Customers are requested to check the product carefully at the time of purchase and ensure that it is functioning and compatible with their device.
  • Our sales representative will assist in checking the product and, where applicable, testing the attachment/installation on the device at the branch.
  • Any issue related to the product or its attachment must be identified and reported at the time of purchase, before leaving the branch.
  • Once the customer leaves the branch, VapeMall will not be responsible for any fault, compatibility issue, performance issue, damage, or attachment-related problem with these accessories.
  • Customers are encouraged to ensure that they are satisfied with the product and its attachment before completing their purchase.

E-Liquids

  • All e-liquids sold by VapeMall are supplied in sealed, original packaging.
  • The expiry date is clearly mentioned on the product packaging.
  • E-liquids are not covered by any return, exchange, or warranty policy.
  • Customers are requested to check the product, packaging, flavor, nicotine strength, and other details at the time of purchase.

Pods & Mods

  • VapeMall provides a 3-day warranty on the battery/functionality of Pods and Mods only.
  • At the time of purchase, our sales representative will demonstrate the product and confirm that it is functioning properly.
  • Once the product has been purchased and leaves the branch, the warranty applies only to the battery/functionality covered by this policy.
  • The warranty does not cover damage, misuse, physical abuse, liquid damage, accidental damage, unauthorized modifications, or normal wear and tear.
  • VapeMall does not guarantee the overall lifespan of a Pod or Mod. The lifespan and performance of a device depend significantly on usage, maintenance, charging practices, and handling.
  • Customers are encouraged to follow the manufacturer's instructions and properly maintain their devices.

General Conditions

A return, exchange, or warranty claim may be declined if:

  • The product has been physically damaged or abused.
  • The product has been modified, opened, repaired, or serviced by an unauthorized person or company.
  • The product has been used contrary to the manufacturer's instructions.
  • The issue is caused by improper handling, misuse, liquid damage, or accidental damage.
  • Any original accessories, components, packaging, or other items required for verification are missing.
  • The product has been exposed to water, extreme temperatures, or other conditions that may cause damage.
  • The issue is the result of normal wear and tear or expected deterioration through regular use.

All warranty claims are subject to inspection and verification by VapeMall staff. A warranty does not automatically guarantee a refund or replacement; the product must first be assessed to determine whether the reported issue falls within the applicable warranty terms.

How to Make a Complaint or Warranty Claim

If you experience a problem with a product covered by this policy, please visit any VapeMall branch convenient for you and allow our team to inspect the product.

You may also contact us at:
Phone: 0304 1111 291

Please keep your original receipt/invoice and packaging where possible, as these may be required to verify your purchase and process your claim.

We are always happy to assist and will do our best to resolve valid product-related issues fairly and efficiently.

Thank you for choosing VapeMall.